In effective self-assessment, the effectiveness of leadership and management
is evaluated by the extent to which...
| 5.17 |
there are effective procedures for dealing with appeals and complaints. |
Success in adult literacy, numeracy and ESOL provision in the young offender
institution context means...
| 5.17.1 |
robust requests and complaints procedures are implemented across the prison. |
| 5.17.2 |
all complaints are accurately recorded and analysed as part of the quality
assurance arrangements. |
'Checkpoint 5.17' in other guides:
