In effective self-assessment, the effectiveness of leadership and management is evaluated by the extent to which...
| 5.17 | there are effective procedures for dealing with appeals and complaints. |
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Success in adult literacy, numeracy and ESOL provision in the work-based learning context means...
| 5.17.1 | all learners understand what to do if they have a problem, complaint etc. |
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| 5.17.2 | making a complaint successfully does not depend on having high levels of literacy and language skills. |
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'Checkpoint 5.17' in other guides:
