Department for Innovation, Universities and Skills
Voluntary and Community Sector
How well are learners guided and supported?

In effective self-assessment, the quality of guidance and support is evaluated by the extent to which...

4.4procedures are in place for recognising poor punctuality, non-attendance and poor performance early and for taking appropriate action.

Success in adult literacy, numeracy and ESOL provision in the voluntary and community sector context means...

4.4.1those designing the learning programme decide what level of attendance and punctuality is reasonable to expect from the particular target group.
4.4.2teachers, learner supporters and others working with Skills for Life learners explain to learners the benefits to be gained from attending regularly and punctually.
4.4.3procedures are in place to contact non-attendees, for example by using mobile telephones and text messages.
4.4.4programmes are sufficiently flexible to accommodate the needs of vulnerable groups of learners, for example the homeless or substance misusers.
4.4.5learners who have missed sessions are welcome to return, and their learning and achievement are checked and recorded and appropriate adjustments made to their individual learning plans (ILPs) on re-entry.

seealso