Department for Innovation, Universities and Skills
Voluntary and Community Sector
How well are learners guided and supported?

In effective self-assessment, the quality of guidance and support is evaluated by the extent to which...

4.2impartial guidance enables learners to choose the course or programme which is right for them.

Success in adult literacy, numeracy and ESOL provision in the voluntary and community sector context means...

4.2.1learners receive advice and guidance before starting a course.
4.2.2learners understand the advice and guidance they receive, for example support from interpreters or British Sign Language users is provided where necessary.
4.2.3written information is appropriate to the reading level of the person to whom it is given.
4.2.4records of advice and guidance are kept and used to review support arrangements.

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