In effective self-assessment, the effectiveness of leadership and management is evaluated by the extent to which...
| 5.11 | performance management, staff appraisal and review are effective in improving the quality of provision. |
Success in adult literacy, numeracy and ESOL provision in the voluntary and community sector context means...
| 5.11.1 | all staff are involved in an appraisal, whether formal or informal, where their staff development needs are recorded. |
| 5.11.2 | staff views are sought in improving the quality of the service to learners. |
| 5.11.3 | staff, including volunteers, are able to update their skills and knowledge and have access to staff development opportunities. |
| 5.11.4 | managers plan the development needs of staff in order to meet individual needs and those of the service. |

'Checkpoint 5.11' in other guides: