In effective self-assessment, the effectiveness of leadership and management is evaluated by the extent to which...
| 5.17 | there are effective procedures for dealing with appeals and complaints. |
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Success in adult literacy, numeracy and ESOL provision in the voluntary and community sector context means...
| 5.17.1 | there is a complaints procedure that is understood by staff and learners. |
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| 5.17.2 | complaints are dealt with promptly and fairly. |
'Checkpoint 5.17' in other guides:
- Adult and Community Learning
- E-learning
- Embedded Learning
- Family Learning
- Further Education Colleges
- Jobcentre Plus Programmes
- Learners with Learning Difficulties and/or Disabilities
- National Probation Service
- Prisons
- The Juvenile Secure Estate for Young People Aged 15-17
- Work-based Learning
- Young Offender Institutions for Young People Aged 18-21
