In effective self-assessment, the effectiveness of leadership and management is evaluated by the extent to which...
| 5.17 | there are effective procedures for dealing with appeals and complaints. |
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Success in adult literacy, numeracy and ESOL provision in the prisons context means...
| 5.17.1 | the prison's requests and complaints procedures are implemented across the prison. |
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| 5.17.2 | learners with basic skills needs are assisted to complete the relevant paperwork in cases of requests or complaints. |
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'Checkpoint 5.17' in other guides:
