Department for Innovation, Universities and Skills
National Probation Service
How well are learners guided and supported?

In effective self-assessment, the quality of guidance and support is evaluated by the extent to which...

4.7 learners have effective personal support to help them complete their course or programme, including access to specialist support services.

Success in adult literacy, numeracy and ESOL provision in the context of offenders on community supervision means...

4.7.1 support staff are appropriately qualified and have access to continuing professional development (CPD) opportunities.
4.7.2 learners receive personal support to meet individual needs.

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