In effective self-assessment, the effectiveness of leadership and management
is evaluated by the extent to which...
| 5.17 |
there are effective procedures for dealing with appeals and complaints. |
|---|
Success in adult literacy, numeracy and ESOL provision in the context of
offenders on community supervision means...
| 5.17.1 |
procedures for appeals and complaints are implemented systematically. |
| 5.17.2 |
learners are supported appropriately in making a complaint. |
| 5.17.3 |
complaints are communicated to relevant individuals and, where appropriate,
are used to plan for performance improvement. |
'Checkpoint 5.17' in other guides:
