In effective self-assessment, the effectiveness of leadership and management is evaluated by the extent to which...
| 5.17 | there are effective procedures for dealing with appeals and complaints. |
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Success in adult literacy, numeracy and ESOL provision in the learning difficulties and/or disabilities context means...
| 5.17.1 | managers ensure that all learners, particularly those with communication difficulties, know how to make complaints and are supported effectively through the process. |
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'Checkpoint 5.17' in other guides:
