In effective self-assessment, the effectiveness of leadership and management is evaluated by the extent to which...
| 5.17 | there are effective procedures for dealing with appeals and complaints. |
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Success in adult literacy, numeracy and ESOL provision in the juvenile secure estate context means...
| 5.17.1 | all complaints are accurately recorded and analysed as part of quality assurance procedures. |
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| 5.17.2 | all young people understand the appeals and complaints procedure and are supported in using it regardless of their competence in literacy, numeracy or language. |
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'Checkpoint 5.17' in other guides:
