Effective practice that secures continuous improvement is evidenced by:

• the extent to which courses or programmes match learners’ aspirations and potential, building on prior attainment and experience
• how far programmes or the curriculum meet external requirements and are responsive to local circumstances

and, where appropriate, by:

• the extent to which employers’ needs are met
• the extent to which enrichment activities and/or extended services contribute to learners’ enjoyment and achievement.

Sources of evidence

Evidence of effective practice in ensuring that programmes and courses meet the needs of Jobcentre Plus customers includes:

• photographs or videos of customers involved in a range of activities
• items produced as a result of customer research activities
• customer portfolios
• case studies of customers
• records of interviews with customers
• records of interviews with staff and employers
• individual learning plans
• documents showing the use of local labour market information
• promotional literature and advice given to prospective customers on the literacy, numeracy and ESOL support available
• action plans for encouraging participation in literacy, numeracy and ESOL learning
• records of communication and coordination among tutors and interests of learners.

In effective self-assessment, how far learners' needs and interests are met is evaluated by the extent to which...
3.1	learners have access to an appropriate range of courses or programmes and, where appropriate, achieve suitable qualifications
3.2	the curriculum or an individual programme of work is planned and managed effectively to provide coherence and progression
3.3	the curriculum or programmes of work are socially inclusive, ensuring equality of access and opportunities for learners
3.4	learners have the opportunity to broaden their experience and enhance their personal development through a suitable variety of enrichment activities
3.5	programmes of work take account of community and employer needs
3.6	legal requirements in relation to religious education and collective worship are fulfilled where they apply
3.7	multi-site provision and resources are effectively integrated to give a coherent programme of learning