In effective self-assessment, the quality of guidance and support is evaluated by the extent to which...
| 4.1 | support arrangements are planned and managed coherently. |
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Success in adult literacy, numeracy and ESOL provision in the Jobcentre Plus context means...
| 4.1.1 | a comprehensive and effective set of support systems for customers that include procedures for:
- welcoming customers
- explaining the recruitment process
- finding out exactly what customers’ training needs are
- giving customers information about what they can expect from the training programme and where it can lead them
- using interpreters where required.
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| 4.1.2 | staff are properly trained and have relevant and appropriate skills and knowledge to support customers. |
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| 4.1.3 | the organisation is part of local networks and partnerships. |
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| 4.1.4 | support systems are evaluated in course and programme reviews. |
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'Checkpoint 4.1' in other guides:
