Department for Innovation, Universities and Skills
Jobcentre Plus Programmes
How well are learners guided and supported?

In effective self-assessment, the quality of guidance and support is evaluated by the extent to which...

4.7learners have effective personal support to help them complete their course or programme, including access to specialist support services.

Success in adult literacy, numeracy and ESOL provision in the Jobcentre Plus context means...

4.7.1 maintaining a list of specialist support services that can be contacted for customer referrals, in order to give customers access to specialist support for problems relating to health, housing, childcare and so on, or where counselling is required.

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