In effective self-assessment, the quality of guidance and support is evaluated by the extent to which...
| 4.2 | impartial guidance enables learners to choose the course or programme which is right for them. |
Success in adult literacy, numeracy and ESOL provision in the Jobcentre Plus context means...
| 4.2.1 | providing information, advice and guidance (IAG) that helps customers choose a relevant and realistic course that will help them to achieve their employment goals. |
| 4.2.2 | that customer recruitment takes into consideration prior education and work experience gained in the country of origin of bilingual customers. |

'Checkpoint 4.2' in other guides: