Department for Innovation, Universities and Skills
Jobcentre Plus Programmes
How well are learners guided and supported?

In effective self-assessment, the quality of guidance and support is evaluated by the extent to which...

4.2impartial guidance enables learners to choose the course or programme which is right for them.

Success in adult literacy, numeracy and ESOL provision in the Jobcentre Plus context means...

4.2.1 providing information, advice and guidance (IAG) that helps customers choose a relevant and realistic course that will help them to achieve their employment goals.
4.2.2 that customer recruitment takes into consideration prior education and work experience gained in the country of origin of bilingual customers.

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