Department for Innovation, Universities and Skills
Jobcentre Plus Programmes
How well are learners guided and supported?

In effective self-assessment, the quality of guidance and support is evaluated by the extent to which...

4.8guidance and support are sensitive to equality of opportunity.

Success in adult literacy, numeracy and ESOL provision in the Jobcentre Plus context means...

4.8.1 planning for the diversity of customer needs, including language, disability, culture, ethnicity, sexual orientation, gender and religion.

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