Department for Innovation, Universities and Skills
Jobcentre Plus Programmes
How well are learners guided and supported?

In effective self-assessment, the quality of guidance and support is evaluated by the extent to which...

4.9partnerships with other providers and relevant agencies involved in advice and guidance are effective.

Success in adult literacy, numeracy and ESOL provision in the Jobcentre Plus context means...

4.9.1 IAG activities are timetabled into the customers’ programmes.
4.9.2 IAG is provided by qualified and experienced staff.

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