Department for Innovation, Universities and Skills
Jobcentre Plus Programmes
How effective are leadership and management in raising achievement and supporting all learners?

In effective self-assessment, the effectiveness of leadership and management is evaluated by the extent to which...

5.9staff understand and are fully involved in the organisation’s quality assurance arrangements.

Success in adult literacy, numeracy and ESOL provision in the Jobcentre Plus context means...

5.9.1 ensuring that staff understand the quality criteria against which literacy, numeracy and ESOL provision will be evaluated and that they know how to demonstrate that these criteria have been met.
5.9.2 establishing a quality assurance framework that makes clear what is to be monitored, when and by whom.
5.9.3 requiring staff to participate in observations of learning sessions that focus on literacy, numeracy and ESOL needs in Jobcentres or the workplace.
5.9.4 including in job descriptions the key quality tasks that individuals are expected to engage with in jobsearch and employability teaching.
5.9.5 establishing and keeping to an annual timetable for review and quality assessment.

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