In effective self-assessment, the effectiveness of leadership and management is evaluated by the extent to which...
| 5.3 | the quality assurance arrangements are systematic and informed by the views of all interested parties. |
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Success in adult literacy, numeracy and ESOL provision in the Jobcentre Plus context means...
| 5.3.1 | ensuring that a comprehensive and effective set of quality assurance arrangements is in place to identify and meet the literacy, numeracy and ESOL needs of customers, including knowing the data required, and having management information systems in place to collect and report on data. |
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| 5.3.2 | ensuring that staff are aware of the importance of high-quality, reliable and current data for analysing performance. |
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| 5.3.3 | using local information and data to review performance and monitor local provision. |
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| 5.3.4 | obtaining feedback from customers, employers, work placement providers and other partners on the participation, progress and performance of customers. |
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| 5.3.5 | evaluating the effectiveness of the literacy, numeracy and ESOL support in raising customers’ levels of literacy, numeracy and ESOL and helping them to achieve their main learning goal and to obtain employment. |
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| 5.3.6 | using this information to improve literacy, numeracy and ESOL teaching in a jobsearch context. |
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