In effective self-assessment, the effectiveness of leadership and management is evaluated by the extent to which...
| 5.13 | learning resources and accommodation allow all learners to participate fully. |
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Success in adult literacy, numeracy and ESOL provision in the Jobcentre Plus context means...
| 5.13.1 | customers with learning difficulties and/or disabilities have sufficient access to suitable accommodation and learning resources to develop their literacy, numeracy and language skills and to achieve their learning goals. |
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| 5.13.2 | staff have specialist knowledge of customers’ needs where required and are able to provide appropriate support. |
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| 5.13.3 | all staff understand how age, gender, race and faith may affect customers’ attitudes to learning. |
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'Checkpoint 5.13' in other guides:
