Department for Innovation, Universities and Skills
Jobcentre Plus Programmes
How effective are leadership and management in raising achievement and supporting all learners?

In effective self-assessment, the effectiveness of leadership and management is evaluated by the extent to which...

5.10the information needs of managers and other staff are met and management information is used effectively to the benefit of learners.

Success in adult literacy, numeracy and ESOL provision in the Jobcentre Plus context means...

5.10.1 ensuring that managers and literacy, numeracy and ESOL tutors and support staff have access to accurate and current management information.
5.10.2 using management information to improve customers’ programmes.

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