In effective self-assessment, the effectiveness of leadership and management is evaluated by the extent to which...
| 5.8 | the professional development of staff contributes to their effectiveness. |
Success in adult literacy, numeracy and ESOL provision in the Jobcentre Plus context means...
| 5.8.1 | literacy, numeracy and language (ESOL) tutors take part in continuous professional development programmes to develop their skills and update their qualifications. |
| 5.8.2 | other staff develop their knowledge and awareness of literacy, numeracy and language (ESOL) issues and know how they can adapt their teaching methods to support customers with basic skills needs. |

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