Department for Innovation, Universities and Skills
Jobcentre Plus Programmes
How effective are leadership and management in raising achievement and supporting all learners?

In effective self-assessment, the effectiveness of leadership and management is evaluated by the extent to which...

5.8the professional development of staff contributes to their effectiveness.

Success in adult literacy, numeracy and ESOL provision in the Jobcentre Plus context means...

5.8.1 literacy, numeracy and language (ESOL) tutors take part in continuous professional development programmes to develop their skills and update their qualifications.
5.8.2 other staff develop their knowledge and awareness of literacy, numeracy and language (ESOL) issues and know how they can adapt their teaching methods to support customers with basic skills needs.

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