In effective self-assessment, the effectiveness of leadership and management is evaluated by the extent to which...
| 5.17 | there are effective procedures for dealing with appeals and complaints. |
|---|
Success in adult literacy, numeracy and ESOL provision in the Jobcentre Plus context means...
| 5.17.1 | ensuring that appeals and complaints procedures are accessible to all customers. |
|---|
| 5.17.2 | using complaints as valuable customer feedback and to inform improvement planning. |
|---|
| 5.17.3 | effectively protecting customers from harassment and bullying. |
|---|
'Checkpoint 5.17' in other guides:
