In effective self-assessment, the effectiveness of leadership and management is evaluated by the extent to which...
| 5.17 | there are effective procedures for dealing with appeals and complaints. |
|---|
Success in adult literacy, numeracy and ESOL provision in the FE college context means...
| 5.17.1 | the college academic appeals and learner complaints procedures are accessible to all learners including those following programmes of literacy, numeracy and ESOL. |
|---|
| 5.17.2 | complaints are recognised as valuable learner feedback and used to inform improvement planning. |
|---|
'Checkpoint 5.17' in other guides:
