In effective self-assessment, the effectiveness of leadership and management is evaluated by the extent to which...
| 5.17 | there are effective procedures for dealing with appeals and complaints. |
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Success in adult literacy, numeracy and ESOL provision in the family learning context means...
| 5.17.1 | there are straightforward procedures for learners to use if they wish to make a complaint or appeal. |
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| 5.17.2 | checks are carried out to make sure learners understand the complaints and appeals procedures. |
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'Checkpoint 5.17' in other guides:
