In effective self-assessment, the effectiveness of leadership and management is evaluated by the extent to which...
| 5.17 | there are effective procedures for dealing with appeals and complaints. |
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Success in adult literacy, numeracy and ESOL provision in the embedded learning context means...
| 5.17.1 | the appeals and complaints procedures are accessible to all learners. |
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| 5.17.2 | any learners with literacy, numeracy and language needs who wish to make a complaint or appeal are supported effectively through the process. |
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| 5.17.3 | complaints are communicated to all relevant parties and used as a valuable source of information to assist with planning to improve provision. |
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'Checkpoint 5.17' in other guides:
