In effective self-assessment, the effectiveness of leadership and management is evaluated by the extent to which...
| 5.17 | there are effective procedures for dealing with appeals and complaints. |
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Success in adult literacy, numeracy and ESOL provision in the e-learning context means ...
| 5.17.1 | the complaints procedure is also available online to include e-learners. |
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| 5.17.2 | a charter on e-learning shows how learners can raise concerns online as well as on paper. |
'Checkpoint 5.17' in other guides:
- Adult and Community Learning
- Embedded Learning
- Family Learning
- Further Education Colleges
- Jobcentre Plus Programmes
- Learners with Learning Difficulties and/or Disabilities
- National Probation Service
- Prisons
- The Juvenile Secure Estate for Young People Aged 15-17
- Voluntary and Community Sector
- Work-based Learning
- Young Offender Institutions for Young People Aged 18-21
