In effective self-assessment, the effectiveness of leadership and management is evaluated by the extent to which...
| 5.1 | clear direction is given through strategic objectives, targets and values that are fully understood by staff, including subcontractors and work placement providers. |
Success in adult literacy, numeracy and ESOL provision in the adult and community learning context means...
| 5.1.1 | senior managers and staff involved in the delivery of the service know what the service is trying to achieve. They know how they are expected to help raise standards in literacy, numeracy and ESOL. |
| 5.1.2 | the same standards apply where service delivery is contracted out from one organisation to another. In this case, managers and tutors understand how they contribute to the work of the managing agent. |

'Checkpoint 5.1' in other guides: