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Save Connexions Direct (CXD)
Connexions Direct (CXD) offers advice, support and information for young people aged 13 to 19 on a wide range of issues relevant to their age group.
CXD consists of a dedicated website for online searching on subjects such as careers, learning, health, relationships, finance and leisure activities and a helpline where young people can access information, advice and support via the telephone, text messaging, webchat and email.
The helpline operates from 8:00am until 2:00am, 365 days a year, offering useful out-of-hours support to complement local provision.
The Connexions service specifications for LAs include:
Connexions relationship with CXD
LAs must maintain an effective working relationship with the national CXD service, in particular to ensure that the support provided by CXD accurately reflects and complements the information, advice and guidance (IAG) provided in each LA area.
LAs must have regard to the following in delivering Connexions:
Although the additional backdrop of support offered by CXD is provided at no direct cost to the LA, there is a need for LAs to ensure continued arrangements are in place to provide updates on local provision. These updates should include: details of major activities, campaigns or initiatives (especially those where CXD contact details are included) as well as changes in premises, telephone contact numbers and website addresses. All update information should be sent by email to the dedicated CXD Update mailbox.
Regular updating ensures that CXD advisers can provide added value to the young person by having detailed knowledge and access to information about local provision, and ensures that young people can access useful, up-to-date, local information via the CXD website. In return, CXD can provide management information regarding the number, type and frequency of contacts made to the helpline from specific areas, and the staff employed by the contractors can provide visits, support and information sharing with local providers.
CXD can also offer LAs the opportunity to agree voluntary service level agreements (SLAs). The voluntary SLA is a very useful tool for developing good working relationships and focuses on information sharing, improving communication channels, marketing and event support.
For more information about the voluntary SLA, or to arrange a visit, event support or other activity, email Sara Brasington, Business Integration Officer.
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Last updated on 30/04/2009
