Please check to see if your query has already been answered in our FAQs pages before contacting us.

The Department is committed to providing a quality service. If you are not satisfied we want to hear your complaint.

The Directgov website hosts useful information for parents and for young people.

If your query is about swine flu, please use our swine flu enquiry form.

If you’d like to order a publication please use our online ordering service.

If you are concerned about individual children, please refer to our popular question on safeguarding children.

You can email us about anything else at info@dcsf.gsi.gov.uk

Telephone: 0870 000 2288

Textphone/Minicom: 18001 0870 000 2288

Fax: 01928 794248

Phone lines are open 9:00am to 5:00pm, Monday to Friday.

If you know the name of the person you want to speak to, please telephone 0870 001 2345.

You can also write to the Department:

Department for Children, Schools and Families
Sanctuary Buildings
Great Smith Street
London
SW1P 3BT

Please note that the Department aims to reply to written correspondence within 15 working days.